Question 1

How long does delivery take?

Accepted Answer

For UK deliveries please allow up to 3-5 working days.Orders placed outside the UK, please allow up to 2-11 working days.

Question 2

Are your products suitable as gifts?

Accepted Answer

Yes! Our stationery, journals and children’s books make thoughtful gifts for birthdays, Christmas, baptisms, confirmations, church celebrations, new believers, teachers and anyone who enjoys faith-inspired stationery.

Question 3

Can I return an item?

Accepted Answer

We want you to be happy with your purchase. Please see our Returns & Refunds policy for information about eligible returns, timescales and how to arrange a return.

Question 4

Can I change or cancel my order?

Accepted Answer

If you need to change or cancel an order, please contact us as soon as possible. We’ll do our best to help, although we cannot guarantee changes once an order has been processed or dispatched.

Question 5

Can I change my shipping address?

Accepted Answer

We are unable to change the shipping address once your order has been placed. Once an order is confirmed, it immediately enters our processing system to ensure timely shipping and delivery. We kindly ask that you double-check your order details before completing your purchase.

Question 6

What is your refund policy?

Accepted Answer

We offer a 14-day return policy from the date you receive your package. Items must be returned in their original condition, unused and with all original packaging and tags attached.

Question 7

How do I request a refund?

Accepted Answer

To request a refund, please contact our customer service team with your order number and reason for return. We'll provide you with return instructions and a return authorisation number.

Question 8

How long does it take to process my refund?

Accepted Answer

Once we receive your returned item and it passes our quality check, we'll process your refund within 5-7 business days. The refund will be credited back to your original payment method.

FAQ

Frequently asked questions